{"id":5043,"date":"2019-01-24T14:53:32","date_gmt":"2019-01-24T14:53:32","guid":{"rendered":"https:\/\/www.rumbletalk.com\/blog\/?post_type=epkb_post_type_1&#038;p=5043"},"modified":"2026-03-03T13:11:51","modified_gmt":"2026-03-03T13:11:51","slug":"video-and-audio-calls-troubleshooting","status":"publish","type":"epkb_post_type_1","link":"https:\/\/rumbletalk.com\/blog\/index.php\/knowledge-base\/video-and-audio-calls-troubleshooting\/","title":{"rendered":"Video and audio calls &#8211; troubleshooting"},"content":{"rendered":"\n<p>In this article, we&#8217;ll go over configurations and tests you can make to fix any issues you might be experiencing with the video and audio calls feature.<\/p>\n\n\n\n<p>RumbleTalk is using the <strong>WebRTC Google technology<\/strong> to make live video and audio calls. If you have a problem with your video or audio call.<br>Please verify the following:<\/p>\n\n\n\n<ul><li><strong>Security and HTTPS<\/strong> &#8211; to make a live video\/audio call, your chat needs to be secure, meaning you should have an SSL certificate for your domain. This means that the chat needs to be placed in a website that starts with <strong>https:\/\/.\u00a0<\/strong>\u00a0In case your website <strong>http:\/\/\u00a0<\/strong>you will not be able to have a live video and audio calls.\u00a0 <\/li><li>Make sure you test with WebRT-supported browser and OS.<\/li><\/ul>\n\n\n\n<p>If you have a problem that the video chat is not working or you are not able to have a live video call, please do the following.<br><\/p>\n\n\n\n<ol><li>In order to check if the issue is related to the<strong> website<\/strong> (sometimes there are errors in the website that blocks the video call) or the browser. Please open your chat in a direct link (<strong>Fullscreen<\/strong>) not on your website (direct link like the one <a href=\"https:\/\/www.rumbletalk.com\/client\/chat.php?B4akfG9R\">in here<\/a>), so it will use the RumbleTalk secure connection, which will allow you to make a live call. <\/li><li>Open the two chat windows <strong>on two different devices<\/strong> (PCs, laptops, mobile devices, tablets) to make sure the chat is not sharing the video channel.<\/li><li>Use supported WebRTC browsers. We recommend on windows and android devices the chrome browser. In iPhone, Mac, and iPad,  use the Safari browser.<\/li><\/ol>\n\n\n\n<p>Remark: The WebRTC technology is relatively a new one and thus have some issues mainly on apple older versions. Note, the video feature is a beta version option.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Video and audio calls &#8211; troubleshooting &#8211; online group chat for web site<\/p>\n","protected":false},"author":22,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"epkb_post_type_1_category":[342],"epkb_post_type_1_tag":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.10 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Video and audio calls - troubleshooting - Online Group Chat Room Plugin for Websites and Live events<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rumbletalk.com\/blog\/index.php\/knowledge-base\/video-and-audio-calls-troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Video and audio calls - troubleshooting - Online Group Chat Room Plugin for Websites and Live events\" \/>\n<meta property=\"og:description\" content=\"Video and audio calls - troubleshooting - online group chat for web site\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rumbletalk.com\/blog\/index.php\/knowledge-base\/video-and-audio-calls-troubleshooting\/\" \/>\n<meta property=\"og:site_name\" content=\"Online Group Chat Room Plugin for Websites and Live events\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/rumbletalk\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-03T13:11:51+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@rumbletalk\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/rumbletalk.com\/blog\/index.php\/knowledge-base\/video-and-audio-calls-troubleshooting\/\",\"url\":\"https:\/\/rumbletalk.com\/blog\/index.php\/knowledge-base\/video-and-audio-calls-troubleshooting\/\",\"name\":\"Video and audio calls - troubleshooting - Online Group Chat Room Plugin for Websites and Live events\",\"isPartOf\":{\"@id\":\"https:\/\/rumbletalk.com\/blog\/#website\"},\"datePublished\":\"2019-01-24T14:53:32+00:00\",\"dateModified\":\"2026-03-03T13:11:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/rumbletalk.com\/blog\/index.php\/knowledge-base\/video-and-audio-calls-troubleshooting\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/rumbletalk.com\/blog\/index.php\/knowledge-base\/video-and-audio-calls-troubleshooting\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/rumbletalk.com\/blog\/index.php\/knowledge-base\/video-and-audio-calls-troubleshooting\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/rumbletalk.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Video and audio calls &#8211; troubleshooting\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/rumbletalk.com\/blog\/#website\",\"url\":\"https:\/\/rumbletalk.com\/blog\/\",\"name\":\"Online Group Chat Plugin for Websites and Event\",\"description\":\"Embed a social group chat for communities and events. 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