{"id":11393,"date":"2021-09-08T09:00:24","date_gmt":"2021-09-08T09:00:24","guid":{"rendered":"https:\/\/rumbletalk.com\/blog\/?p=11393"},"modified":"2024-10-09T05:40:19","modified_gmt":"2024-10-09T05:40:19","slug":"live-group-chat","status":"publish","type":"post","link":"https:\/\/rumbletalk.com\/blog\/index.php\/2021\/09\/08\/live-group-chat\/","title":{"rendered":"Live Group Chat: How It Can Increase Website Traffic"},"content":{"rendered":"\n

Small- and medium-sized businesses who choose not to invest in a whole team for support try to manage what they can in answering their customers’ questions by using tools like a live group chat.<\/p>\n\n\n\n

Not only that, but when you have a live group chat, it can increase traffic by letting customers talk about the product or a virtual event<\/a> related to your business.<\/p>\n\n\n\n

Here’s how a live group chat can help increase website traffic and more.<\/p>\n\n\n\n

No need to wait for the support team to email<\/h2>\n\n\n\n

Since email is still the preferred form of communication for support, why not use live chat for it? For example, a customer wants to reset his password. This is easily answerable in the chat.<\/p>\n\n\n\n

With a live group chat, everything is faster. From checkout to answering product-related questions, your team or even other customers can help.<\/p>\n\n\n\n

If you’re hosting an event<\/a> on a site, then getting back by email is not the best option. When you have a live group chat, you can instantly reply and even give discounts on the spot. Similarly, if you have an e-commerce store, a live chat can help you convert customers quickly and easily.<\/p>\n\n\n\n

Accessible from any part of the world<\/h2>\n\n\n
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\"chat<\/figure><\/div>\n\n\n

Is your website or store catering internationally? If you have a live chat, then businesses like you can interact with your customers from anywhere in the world at no additional cost.<\/p>\n\n\n\n

Instead of setting up a physical office in a country, you can talk to your customers in the chat. All your customer needs is an internet connection and a device to access the website. Then, they can talk to you and other customers about the product, making a purchase, etc.<\/p>\n\n\n\n

Convert visitors to customers with a live group chat<\/h2>\n\n\n\n

Although marketing campaigns and sales strategies can increase visitors, you still lose money when visitors don’t make a purchase.<\/p>\n\n\n\n

A live group chat does not only help increase traffic, but it also helps you make a sale when you chat up your visitors.<\/p>\n\n\n\n

Studies show that more than 30% of visitors purchase a product when they talk to a support agent or someone who has a good experience with the product. Therefore, if you leave the live group chat open to anyone, then you can give your customers both. <\/p>\n\n\n\n

You can also customize the message when a customer comes into the chat. This is called a welcome message and customers will see it once they enter the chat. After that, they can either close it or leave it as is.<\/p>\n\n\n

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\"live<\/figure><\/div>\n\n\n

To add a welcome message, follow these steps.<\/p>\n\n\n\n